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Refund and Cancellation Policy

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Immigration Consultations - Cancellation Policy

Cancellation 

If your cancellation is at least 24 hours in advance of the consultation, you will receive a full refund minus 5% of the payment amount for administrative fees. If your cancellation is less than 24 hours in advance, you will lose the payment for the consultation. However, you will be able to re-book another consultation at 50% of the regular cost.

Reschedule

If you reschedule your appointment at least 24 hours in advance of the consultation, you will not incur any fees. If you reschedule less than 24 hours in advance, you will lose the payment for the consultation. However, you will be able to re-book another consultation at 50% of the regular cost.

Late

If you are over 10 minutes late to your appointment you will lose the payment for the consultation. However, you will be able to re-book another consultation at 50% of the regular cost.

Fees charged by VisaPlace for Consultations with lawyers or licensed immigration practitioners who are introduced by VisaPlace but who operate independently of VisaPlace. Booking fees are non-refundable. If a lawyer or licensed immigration professional  is retained by anyone introduced by VisaPlace, the person must agree to the specific terms and conditions with that lawyer or immigration professional including refund policies agreed between the parties.

Fees charged for Self-Help services are not refundable. Communications between you and VisaPlace are protected by our Privacy Policy but not by the attorney-client privilege or as work product. VisaPlace provides access to independent attorneys and self-help services at your specific direction. We are not a law firm or a substitute for an attorney or law firm. We cannot provide any kind of advice, explanation, opinion, or recommendation about possible legal rights, remedies, defences, options, selection of forms or strategies. Your access to the website is subject to our Terms of Use. VisaPlace, 20 Eglinton Avenue West, Suite 2102, Toronto Ontario M4R1K8.

For refund policy concerning retainers, please see our retainer refund policy.